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I am a new user. How do I CREATE an account?
I FORGOT my PASSWORD. How can I access my data?
When I try to LOG IN, I get the following message: “SECURITY ERROR”. Why?
What can be found under the ‘myHomepage’ tab?
What can be found under the ‘myVisits’ tab?
What can be found under the ‘myResults’ tab?
What can be found under the ‘myPlan’ tab?
As a HEALTH PROFESSIONAL, how do I set up an ACCOUNT in order to use the grouping feature?
How do I ADD a patient and CREATE their first profile?
How can I give my PATIENT ACCESS to his/her account?
I FORGOT my PASSWORD. How can I access my data?
When I try to LOG IN, I get the following message: “SECURITY ERROR”. Why?
What can be found under your patient’s ‘myHomepage’ tab?
What can be found under your patient’s ‘myVisits’ tab?
What can be found under your patient’s ‘myResults’ tab?
What can be found under your patient’s ‘myPlan’ tab?
This section answers questions about setting up your own health record.
I am a new user. How do I CREATE an account?
Answer: From the site homepage, select the General Public tab of the login box. Click on ‘Sign Up Now’ below the login button. This will bring you to the Sign Up data page.
Fill in your First Name*, Last Name*, and Email Address** and confirm your Email Address. Create a unique password which you should record for future reference. Confirm your Password. Complete the remaining fields. At the ‘Terms and Conditions’ field, click the link and this will open a window containing the ‘Terms and Conditions’ that you should read. After having read the document, click ‘Ok’. This will bring you back to the Sign Up data page. Check the ‘I have read the terms and conditions’ box and click the ‘Save’ button to continue.
* Note that only letters are accepted in this field (eg. no dots or hyphens).
** Note that the email address provided will be used as a login. Therefore, each email address is valid for one user only.
Upon clicking the ‘Save’ button, a message appears stating that your account has been successfully created and that a link has been sent to the email address you have provided. Close the browser window.
To activate your account, log in to your email account and click on the link provided. This will bring you to a screen stating that your account has been successfully activated. Click the ‘homepage’ link. Once at the homepage, start creating your health file by entering your email address and password in the login fields.
I FORGOT my PASSWORD. How can I access my data?
Answer: From the site homepage, click on the ‘Forgot your Password” link.
Enter the email address you typed in when you created your account and click ‘send’. A message will appear stating that your password has been successfully reset and that a new password has been sent to your email. Click ‘Close’ and open your email program to obtain a temporary password. Use this password to log in to the Web site. You will be able to change your temporary password by clicking ‘myAccount’.
Answer: At the top of your personalized homepage, click ‘myAccount’.
Go to the bottom of the page and type in your old password. Enter your new password in the next field and confirm it by typing it again as requested.
Click “Save” to record the change.
When I try to LOG IN, I get the following message: ‘SECURITY ERROR’. Why?
Answer: After three unsuccessful login attempts, the web browser will lock the login as a security measure. You must close the web browser and re-open it.
What can be found under the ‘myHomepage’ tab?
Answer: This tab brings the user to a page that contains three main features:
- On the left hand side, a graph showing the user's progress overtime.
- On the right hand side, a data box containing the visit information corresponding to the last dot of the graph (last visit entered). To review another visit data, click on the corresponding dot on the graph.
- At the bottom, links to access a comprehensive risk factor management tool for smoking, weight loss, and exercise.
What can be found under the ‘myVisits’ tab?
Answer: This tab allows you to ADD a visit, EDIT a visit, or DELETE a visit.
Add Visit : Clicking ‘Add Visit’ will bring you to the data entry page where you have to fill in the information in order to create a risk profile. After entering your data, click the ‘Save’ button and your risk profile, for this visit, will appear on the screen. The visit will also appear on the graph of your personalized homepage.
Edit Visit : When clicking ‘Edit Visit’, select the date of the visit you wish to edit. This will bring you to the data entry page corresponding to this visit.
Delete Visit : When clicking ‘Delete Visit’, you have to select the date of the visit you wish to delete and a message will appear asking if you are sure that you want to delete this profile. Clicking ‘Ok’ will delete the data for this visit and the visit will be removed from the graph on your homepage. Clicking ‘Cancel’ will bring you back to the previous page.
What can be found under the ‘myResults’ tab?
Answer: This tab offers two disease choices: ‘CVD’ and ‘DIABETES’. Under CVD, the user has three options: View a Profile, Compare Profiles, and Profile History. Under DIABETES, the user has one choice: View a Profile.
View a Profile : When choosing this option, select the date of the profile you wish to view and the Risk Profile will be displayed on the screen.
Compare Profiles* : Choosing this option will open the user’s ‘Compare Profiles’ page. This page allows the user to compare the last two visits** and to generate a Risk Status Report that can be printed, saved, or emailed.
* A user must have at least two visits to generate a Risk Status Report
** The user can compare any two visits (the second visit occurring after the first visit) by simply changing the two dates showing at the top of the ‘Compare Profiles’ page.
Profile History* : Choosing this option opens the user’s ‘Profile History’ page which allows the user to compare up to six visits and to generate a Risk History Report that can be printed, saved, or emailed.
* A user must have at least three visits to generate a Risk History Report.
What can be found under the ‘myPlan’ tab?
Answer: This tab contains a wealth of information and resources pertaining to risk factor management. Based on a ‘Stage of Change’ approach, the user will find advice and tips as well as tools on Weight Loss, Smoking, and Exercise which can be viewed, downloaded, or printed.
Answer: All data from former MyHealthCheckup’s users have been transferred to the new Web site.
To access it enter your email address and your password from your previous account*. A message will appear stating that a temporary password has been sent to your email. Click ‘Close’ and open your email program to obtain your temporary password. Use this password to log in to the Web site. You will be able to change your temporary password by clicking “myAcccount” at the top of your personalized homepage.
* Note that for security purposes your former password will be deactivated and a temporary password will be sent to your email account.
This section answers questions about setting up a health professional grouping account.
As a HEALTH PROFESSIONAL, how do I set up an ACCOUNT in order to use the grouping feature?
Answer: From the site homepage, select the Health Professional tab of the login box. Click on ‘Sign Up as a Health Professional Now’ below the login button. This will bring you to the Sign Up data page.
Fill in your First Name*, Last Name*, and Email Address** and confirm your Email Address. Create a unique password which you should record for future reference. Confirm your Password. Complete the remaining fields. At the ‘Terms and Conditions’ field, click the link and this will open a window containing the ‘Terms and Conditions’ that you should read. After having read the document, click ‘Ok’. This will bring you back to the Sign Up data page. Check the ‘I have read the terms and conditions’ box and click the ‘Save’ button to continue.
* Note that only letters are accepted in this field (eg. no dots or hyphens)
** Note that the email address provided will be used as a login. Each email address is valid for one user only. Therefore, a health professional cannot have an individual and group account linked to the same email address.
Upon clicking the ‘Save’ button, a message appears stating that your account has been successfully created and that a link has been sent to the email address you have provided. Close the browser window.
To activate your account, log in to your email account and click the link provided. This will bring you to a screen stating that your account has been successfully activated. Click the ‘homepage’ link. Once at the homepage, enter your email address and password in the login fields. This will bring you to the ‘My Patients’ page where you can start creating patient’s files.
How do I ADD a patient and CREATE their first profile?
Answer: From the ‘My Patients’ page, click on ‘Add a patient’. This will open a ‘sign up’ window. Complete all fields* and click ‘Save’. This will bring you back to your ‘My Patients’ page where the patient’s name will be listed.
To start entering the patient’s health information, click the ‘Enter Account’ button. A window will pop up inviting you to create the first profile. Click on the link provided and it will bring you to the ‘Add Visit’ page. Complete the required fields and click ‘Save’. The cardiovascular risk profile corresponding to this data will be displayed on the screen. On the upper right corner, you will be able to select print, save, or email this profile. To view the diabetes risk profile, you just have to click the ‘diabetes’ button on the upper left corner of the cardiovascular risk profile.
* Note that the email address and password fields are required only if you want to give your patient access to their file.
How can I give my PATIENT ACCESS to his/her account?
Answer: To give your patient access to his/her file, an email address should be entered in the sign up window. In order to do that, click the ‘Edit’ button showing on the line of your patient’s name from the ‘My Patients’ page. This will bring you to the ‘Sign up’ window. Enter your patient’s email address (which will be used as a login in the future) and assign him/her a temporary password that you will confirm. Then click the ‘Save’ button. This will bring you back the ‘My Patients’ page where you will be allowed to click the ‘Enabled’ button therefore giving your patient access to his/her file.
The patient can then log in from anywhere using the ‘General Public’ tab simply by entering his/her email address and the temporary password you previously assigned to him/her. The temporary password can be modified through the ‘myAccount’ tab.
Please note that giving your patient access to his/her account also gives him/her the possibility of modifying the data contained in his/her account. If the patient only wants a copy of his/her risk profile it would be better to use the ‘Send by email’ feature.
I FORGOT my PASSWORD. How can I access my data?
Answer: From the site homepage, click on the ‘Forgot your Password’ link.
Enter the email address you typed in when you created your account and click ‘send’. A message will appear stating that your password has been successfully reset and that a new password has been sent to your email. Click ‘Close’ and open your email program to obtain a temporary password. Use this password to log in to the Web site. You will be able to change your temporary password by clicking ‘myAccount’.
Answer: At the top of your personalized homepage, click ‘myAccount’.
Go to the bottom of the page and type in your old password. Enter your new password in the next field and confirm it by typing it again as requested.
Click “Save” to record the change.
When I try to LOG IN, I get the following message: ‘SECURITY ERROR’. Why?
Answer: After three unsuccessful login attempts, the web browser will lock the login as a security measure. You must close the web browser and re-open it.
What can be found under your patient’s ‘myHomepage’ tab?
Answer: This tab brings the user to a page that contains three main features:
- On the left hand side, a graph showing the user's progress overtime.
- On the right hand side, a data box containing the visit information corresponding to the last dot of the graph (last visit entered). To review another visit data, click on the corresponding dot on the graph.
- At the bottom, links to access a comprehensive risk factor management tool for smoking, weight loss, and exercise.
What can be found under your patient’s ‘myVisits’ tab?
Answer: This tab allows the user to ADD a visit, EDIT a visit, or DELETE a visit.
Add Visit : Clicking ‘Add Visit’ will bring the user to the data entry page where they have to fill in the information in order to create a risk profile. After entering the data, click the ‘Save’ button and the risk profile, for this visit, will appear on the screen. The visit will also appear on the graph of the user’s personalized homepage.
Edit Visit : When clicking ‘Edit Visit’, the user has to select the date of the visit they wish to edit. This will bring them to the data entry page corresponding to this visit.
Delete Visit : When clicking ‘Delete Visit’, the user has to select the date of the visit they wish to delete and a message will appear asking if they are sure that they want to delete this profile. Clicking ‘Ok’ will delete the data for this visit and the visit will be removed from the graph on the user’s homepage. Clicking ‘Cancel’ will bring them back to the previous page.
What can be found under your patient’s ‘myResults’ tab?
Answer: This tab offers two disease choices: ‘CVD’ and ‘DIABETES’. Under CVD, the user has three options: View a Profile, Compare Profiles, and Profile History. Under DIABETES, the user has one choice: View a Profile.
View a Profile : When choosing this option, the user has to select the date of the profile they wish to view and the Risk Profile will be displayed on the screen.
Compare Profiles* : Choosing this option will open the user’s ‘Compare Profiles’ page. This page allows the user to compare the last two visits** and to generate a Risk Status Report that can be printed, saved, or emailed.
* A user must have at least two visits to generate a Risk Status Report.
** The user can compare any two visits (the second visit occurring after the first visit) by simply changing the two dates appearing at the top of the ‘Compare Profiles’ page.
Profile History* : Choosing this option opens the user’s ‘Profile History’ page which allows the user to compare up to six visits and to generate a Risk History Report that can be printed, saved, or emailed.
* A user must have at least three visits to generate a Risk History Report.
What can be found under your patient’s ‘myPlan’ tab?
Answer: This tab contains a wealth of information and resources pertaining to risk factor management. Based on a ‘Stage of Change’ approach, the user will find advice and tips as well as tools on Weight Loss, Smoking, and Exercise which can be viewed, downloaded, or printed.
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